Right to be Forgotten

Effective Date: 12.08.2025
Website: https://cartrackersystems.co.uk
Company: Car Tracker Systems, trading name of TSN Automotive Limited

1. Purpose

This policy outlines how individuals can exercise their “Right to Be Forgotten” under the UK General Data Protection Regulation (UK GDPR). Car Tracker Systems is committed to respecting your privacy and ensuring that personal data is handled responsibly and transparently.

2. What Is the Right to Be Forgotten?

Under Article 17 of the UK GDPR, individuals have the right to request the erasure of personal data when:

The data is no longer necessary for the purpose it was collected.
Consent has been withdrawn and there is no other legal basis for processing.
The individual objects to processing and there are no overriding legitimate grounds.
The data has been unlawfully processed.
The data must be erased to comply with a legal obligation.

3. How to Submit a Request

To request erasure of your personal data, please contact us using the details below:

Email: [email protected]
Telephone: 01582 510 324
Postal Address: Car Tracker Systems, Suite 3a Jansel House, Hitchin Road, Luton, LU2 7XH

Please include the following in your request:

Your full name and contact details
A clear statement that you are requesting erasure of your personal data
Any relevant details to help us identify your records (e.g. order number, email address used)

We may request additional information to verify your identity before processing your request.

4. Response Time

We aim to respond to all valid requests within one calendar month. In complex cases, this may be extended by up to two additional months, in which case we will notify you and explain the reason for the delay.

5. Exceptions and Limitations

Your request may be refused or partially fulfilled if:

The data is required to comply with a legal obligation (e.g. financial record-keeping)
The data is necessary for the establishment, exercise, or defence of legal claims
The request is manifestly unfounded or excessive

Where full erasure is not possible, we will explain the reasons and outline any partial actions taken.

6. Data Erasure Scope

If your request is approved, we will:

Erase your personal data from our systems and databases
Inform any relevant third-party processors (e.g. payment or shipping providers) of the erasure request
Confirm completion of the process via email

Please note that WooCommerce order data may be retained in anonymised form for business analytics and reporting purposes.

7. Contact and Complaints

If you have concerns about how your request is handled, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

For all enquiries related to this policy, please contact:

Car Tracker Systems
TSN Automotive Ltd
Suite 3a Jansel House, Hitchin Road, Luton, LU2 7XH
Email: [email protected]
Telephone: 01582 510 324